At Palm Exports & Consultants, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, our return policy outlines the process for returning or exchanging items.
Eligibility for Returns
- Time Frame: Items must be returned within 15 days of the purchase date.
- Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging, including any tags attached.
- Receipt: Proof of purchase or receipt must be provided to process the return.
Non-Returnable Items.
Customized or personalized products.
Return Process
- Initiate a Return: To start a return, please contact our customer service team at “at-your-service@kuchu.co.in” with your order number and details about the product you would like to return.
- Shipping Instructions: Our team will provide you with a return shipping address and any additional instructions.
- Shipping Costs: The customer is responsible for the return shipping costs unless the item received was incorrect or defective.
- Packaging: Please ensure the item is securely packaged to prevent damage during transit.
Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.
- Refund Method: Approved refunds will be processed to the original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts not due to our error.
Exchanges
- Defective or Damaged Items: If you need to exchange an item due to a defect or damage, please contact us at “at-your-service@kuchu.co.in” within 30 days of receipt.
- Availability: Exchanges are subject to product availability. If the item is no longer available, a refund will be issued.
Contact Us
For any questions or concerns regarding returns, please contact our customer service team at “at-your-service@kuchu.co.in” or call us at +91-9958055114. We are here to help!